Frequently Asked Questions

Everything you need to know about our machines, OEM services, ordering process,
and support.

FAQ1

The quotation does not include installation fees or on-site training fees. If on-site installation and training by an engineer are required, all travel expenses and allowances will be borne by the buyer (routine online training by an engineer is free of charge). Our engineers have international experience in installation and commissioning. The cost for on-site service can be agreed upon when signing the contract.

We have two factory locations: one at Maige Metallography, Wisdar Industrial Park, No. 19 Gongxiang Road, Qiandeng Town, Kunshan City, Jiangsu Province, China., and the other at No. 125 Shanyang Avenue, Huai'an District, Huai'an City, Jiangsu Province, in the Hongxin Technology Industrial Park.

Back-seal, three-side seal, four-side seal, spout pouches, and various custom bag shapes.

Yes, we can. Both upstream and downstream equipment can be customized.

This requires integrating a vacuum pump or gas displacement device into the basic packaging machine. Parameters such as vacuum level, residual oxygen level, and gas ratio need to be precisely set according to the product's freshness requirements. This is usually done in conjunction with high-barrier composite films.

The industry standard is typically a 1-year full-machine warranty (warranty for some core components like PLCs and servo motors may be longer). The warranty generally covers mechanical and electrical parts damaged by non-human factors. Consumable parts (such as heating tubes, cutting knives, and sealing rings) are usually not included in the warranty.

Daily: Clean the equipment surface and formers, check sealing temperature, and clear waste material.
Weekly: Lubricate transmission parts and check belt/chain tension.
Monthly: Check heating tubes, sensors, and pneumatic components.
Specific procedures should be followed as outlined in the manufacturer's maintenance manual.

Between 1 to 7 days, depending on the learning ability of the operator.

We offer machines ranging from 10,000 to 100,000 RMB, covering a wide spectrum of needs.

Generally, yes.

This mainly depends on the material's characteristics. However, our packaging machines can achieve a high level of accuracy within the industry.

It is defined based on the characteristics of the material, the packaging range, and the length and width of the bag.

Granules, powders, liquids & sauces, and block-shaped materials. Our machines are widely used in the food industry, Traditional Chinese Medicine (TCM) industry, desiccant industry, and oxygen absorber industry.

Yes, absolutely. This is also an area where we excel.

Typically 20 to 45 days.

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