FAQ

We can customize bag size and format, filling range, sealing geometry, HMI language, machine color, logo and integration interfaces.

MOQ for OEM projects is typically 1 unit, while larger volumes receive pricing advantages and faster repeat delivery.

Yes. We support branded nameplates, machine colors, HMI startup screens and custom export packaging.

Our machines handle granules, powders, liquids, tablets, capsules and irregular shaped materials with the proper dosing systems.

Common formats include pillow bags, gusset bags, quad-seal bags, stick packs and flat-bottom pouches.

We support CE, ISO 9001 and project-based documentation for food or pharmaceutical applications.

Accuracy depends on material and system type, ranging from volumetric ±2–3% to multihead weighing around ±0.5–1g.

Standard terms are 30% deposit and 70% balance before shipment. Larger projects can support structured milestones.

Yes. FAT is supported on site or remotely, using real product samples whenever possible.

Sea freight is standard for full machines, air freight for urgent parts, with EXW, FOB and CIF support.

We provide a standard 12-month warranty on machine manufacturing defects, with extended service plans available.

We offer remote support by WhatsApp, email and ticketing, as well as on-site engineer visits when required.

Provide the machine serial number and part reference from the manual, and our parts team can dispatch the required items quickly.

Yes. We provide commissioning-time training, manuals and remote training sessions as needed.